Refund policy

You may return your purchase from our online store in exchange for store credit or another item for any reason, subject to adherence to these terms. Returns or exchanges are accepted on items within 14 days from the date of shipment only. Items must be in original condition and must not have been used, altered or washed. All tags must remain in place and original packaging returned. We suggest all items are accepted as soon as they are received to ensure you are able to return items within our returns time frame. Due to the select nature of our merchandise, we regret we cannot guarantee availability of merchandise for exchange. If you wish to exchange for a different piece or product, please contact us at tresnagual@gmail.com. Gift vouchers may not be retuned or exchanged once purchased and are valid 1 year from the date of issue, valid both online and in store. 

RETURN STEPS 

If you would like to return or exchange your online purchase for any reason, please contact us immediately via our email at tresnagual@gmail.com with order number as subject line. In your email please advise your return reason, and whether you would like to receive store credit or swap for another item.  

HOW TO SEND YOUR RETURN 

For all returns, please use a courier with tracking or a reputable courier company such as DHL or deliver your return directly to our Cape Point store.  Once the items have been received they will then undergo a quality review and once cleared, you will either receive your new item of store credit voucher.  You will receive email notification of the status of your credit or exchange once processed. We are unable to refund any shipping charges for items returned. Your own return postage costs are not refundable. We are not liable for the loss of items being returned. We recommend using a traceable delivery method and remember taking note of your tracking number. 

QUALITY CONTROL 

All Tres Nagual pieces and products adhere to standards of the highest quality. We have a detailed quality assurance system which guarantees high-quality products. All quality control is meticulously performed in-house; as we believe in keeping a close eye on our production and quality control standards, right from the initial stage of sourcing to the finished piece. It is our constant endeavour to deliver work of good quality.